Change Request

Bus Route Change Requests

If you need to request a change to your learner’s agreed bus route, please follow these guidelines:

• Submit your request at least 3 working days in advance.

• Changes will only be authorised under exceptional circumstances, such as work commitments or medical appointments.
• We aim to process requests within 48 hours and will confirm the decision promptly.

For insurance and safety reasons, learners are not permitted to change routes, pick-up points, or drop-off points without prior approval.

To request approval, please email office@jcbacademy.com.

Ad Hoc (Temporary) Route Changes

If you require a one-off or short-term change to your learner’s transport arrangements:

• Complete the Ad Hoc Change Request Form.
• Submit the request at least 3 working days before the change is needed.
• Approval will be granted only where circumstances are unavoidable and reasonable.
• You will receive confirmation once the request has been processed.

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